At times of heightened emotion, tempers can fray which often causes recipients of care to ‘bite the hand that feeds them’. This Conflict Resolution in a Healthcare Setting course has been developed by healthcare training specialists, Espirita, and is designed to give learners the confidence to deal effectively with the aggressive or challenging behaviour of others.
This practical course aims to reflect the values and beliefs of professional healthcare workers. It also endeavours to help learners make changes in their own behaviour to enable them to deal effectively and professionally with those who rely on healthcare services.
