Nimble Courses

Engaging, editable courses that your teams will embrace

Customer Services Essentials

By: Nimble Elearning Ltd
Duration: 50 minutes
Price: £14
(25% charity discount applies)
Yes

Have you ever refused to leave a tip at a restaurant, or put the phone down on a call centre representative in sheer frustration? Maybe you’ve been annoyed enough to leave a one-star review online!

Most of us have endured bad customer service at some point. As someone who interacts with customers, you have the power to make or break a person’s day… and with that, your company’s brand and reputation!

Your company relies on you to reinforce brand values, secure repeat business and inspire customer loyalty to increase revenue and achieve long-term success.

This course aims to equip you with the skills needed to positively influence your customer interactions and meet your service-related challenges with confidence.

When you finish the course, you will be asked to demonstrate your understanding by completing a short assessment.‍

Courses developed by Nimble Elearning have been certified by the CPD Certification Service and count towards your annual CPD requirement.

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Objectives

After completing this course, learners will be able to:

  • Understand the principles of customer loyalty and how to build it through your interactions
  • Communicate more persuasively and effectively via the phone, video calls, face-to-face, and in writing
  • Provide a better level of customer service by using your customer service skills ‘toolkit’
  • Understand the customer complaint resolution cycle and how to deal with common customer service challenges

Topics

Topics explored in this course, Customer Service Essentials:

  • Communication
  • Customer service skills
  • Dealing with complaints

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