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Nimble Courses

Engaging, editable courses that your teams will embrace

Customer Service Essentials

By: Nimble Elearning Ltd
Duration: 1 hour
Price: £14
(25% charity discount applies)
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We have come to expect top notch levels of customer service, and our perception of an organisation’s brand can be easily damaged if our experience falls short of the mark. Put simply, businesses with great customer service are more competitive.

This interactive Customer Service Essentials course, developed by online learning specialists, Nimble Elearning, has been designed to help all those in customer handling roles, hone their skills in customer service excellence. You will benefit from psychological insight surrounding verbal and non-verbal communication techniques; practical advice on customer servicing policy and complaints handling; and guidance on how you can reinforce brand values, inspire customer loyalty and secure repeat business.

Courses developed by Nimble Elearning have been certified by the CPD Certification Service and count towards your annual CPD requirement.

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Objectives

After completing this course, learners will be able to:

  • Understand the principles of customer loyalty and how to build it through your interactions
  • Communicate persuasively and effectively via the phone, face-to-face, and in writing
  • Provide excellent customer service by using your customer service skills ‘toolkit’
  • Understand the customer complaint resolution cycle and how to deal with common customer service challenges

Topics

Topics explored in this course, Customer Service:

  • Customer loyalty
  • Effective communication
  • Verbal and non-verbal communication
  • Face-to-face, telephone & written communications
  • Customer service skills
  • Personal impact
  • Building rapport
  • ‘Customer first’ attitude
  • Consistency
  • Managing customer expectations
  • Customer service toolkit
  • Dealing with complaints
  • Resilience

 

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