Engaging, editable courses
that your teams will embrace

Customer Service Essentials

  • By: Nimble Elearning Ltd
  • Duration: 1 hour
  • Price: £16 (Bulk discounts available; 25% charity discount applies)

We have come to expect top notch levels of customer service, and our perception of an organisation’s brand can be easily damaged if our experience falls short of the mark. Put simply, businesses with great customer service are more competitive.

This interactive Customer Service Essentials course, developed by online learning specialists, Nimble Elearning, has been designed to help all those in customer handling roles, hone their skills in customer service excellence. You will benefit from psychological insight surrounding verbal and non-verbal communication techniques; practical advice on customer servicing policy and complaints handling; and guidance on how you can reinforce brand values, inspire customer loyalty and secure repeat business.

Courses developed by Nimble Elearning have been certified by the CPD Certification Service and count towards your annual CPD requirement.

Customer Service Essentials

Objectives

After completing this course, learners will be able to:

  • Understand the principles of customer loyalty and how to build it through your interactions
  • Communicate persuasively and effectively via the phone, face-to-face, and in writing
  • Provide excellent customer service by using your customer service skills ‘toolkit’
  • Understand the customer complaint resolution cycle and how to deal with common customer service challenges

Topics

Topics explored in this course, Customer Service:

  • Customer loyalty
  • Effective communication
  • Verbal and non-verbal communication
  • Face-to-face, telephone & written communications
  • Customer service skills
  • Personal impact
  • Building rapport
  • ‘Customer first’ attitude
  • Consistency
  • Managing customer expectations
  • Customer service toolkit
  • Dealing with complaints
  • Resilience

 

Need more information or a quote? No problem.







X

GDPR Policy

By visiting our website and completing our enquiry form, we will collect and process the following data about you:
  • Information that you provide by filling in forms on our product websites
  • A record of any correspondence between you and Nimble, if you contact us
  • Details of your visits to our website and the resources that you access, including your IP address and internet browsing preferences.
We may also use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Any data collected in this way will be used in accordance with Google’s privacy policy, and you can set preferences for how Google advertises to you using the Google Advertisements Preferences page. We maintain consistently high standards in our use and storage of personal data, and comply with the EU General Data Protection Regulation (GDPR) and other relevant legislation. Please read our Nimble Elearning Privacy Policy for more information.
Close
X

Let us call you



X