Nimble Elearning are proud to be in position 6, sharing the top score of 90% with 5 other LMS providers.
Compiled by eLearning Industry, this Top 20 LMS list has been created using a holistic approach and is based on input from actual LMS users.
Click here to see the full list: eLearning Industry Top 20 LMS Systems based on Customer Experience
The order of appearance depends on Customer Satisfaction (CSAT Score), Customer Effort (CEF Score) & Customer Expectation (CEX Score).
CSAT Score = 98%
Customer Satisfaction (CSAT) score measures the degree of customer happiness with a particular product, service or interaction as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEF Score = 98%
Customer Effort (CEF) score quantifies the amount of effort required to get customer support from the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
CEX Score = 96%
Customer expectation (CEX) score measures the gap between customer expectations and service received by the LMS vendor, as indicated in a 5-step Likert scale from Strongly Disagree to Strongly Agree.
About eLearning Industry
eLearning Industry is an online publishing platform developed by Christopher Pappas, and launched in May 2012. It is the largest online community of eLearning professionals in the industry and was created first and foremost as a knowledge-sharing platform to help eLearning professionals and Instructional Designers connect in a safe online community where they can stay up to date with the latest industry news and technologies, and find projects or jobs.
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