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Customer Service Training is Essential
“Your most unhappy customers are your greatest source of learning.” – Bill Gates As the maestro of Microsoft points out in this quote, getting things wrong in business can be a valid learning experience. Trouble is, it can also be costly. Those mistakes might lose you...
Socrates and the Wiki: Online Learning and Collaboration
Collaboration, teamwork and an organisation-wide learning culture don’t immediately spring to mind when you think about elearning. The tradition has always been training undertaken by the individual, who works independently of everyone else. After all, to hold them...
The Individual Learner, with Matt Gofton, CIPD
Friedrich Nietzsche said, “You have your way. I have my way. As for the right way, the correct way, and the only way, it does not exist.” This philosophy applies to learning. It’s one that every teacher, instructor or instructional designer should aim to achieve. It’s...
From Little Acorns… Forest Holidays
When Andrew Willison, National Health and Safety Coordinator for Forest Holidays, decided to use elearning as part of the company’s training policy, he didn’t initially choose Nimble. Instead, he went with ‘a much more complex and detailed system’. But, as the old...
How a Pizza Can Improve Your Course Writing
If someone gave you a 10-inch pizza, you wouldn’t try to put all of it in your mouth, would you? Of course not. You’d cut it up into bite-size portions. Yet there is often a danger of expecting our learners to do that; feeding them too much information and expecting...
What’s The Value of Leadership Development?
A broad consensus of highly successful organisations and HR consultants agree that leadership development is a grossly undervalued form of training. The reason? It’s perceived as a cost, rather than an investment. Yet, according to the Centre for Creative Leadership,...
How Good Stress Management Leads to Peak Performance
Stress and staying strong The sports arena has to be a very stressful workplace. All throughout this year, from the Winter Olympics to the World Cup, in the tennis courts at Wimbledon and at the European Championships in Glasgow this summer, it’s stress that arises...
Guardians of the Data: The Latest Superheroes!
The responsibility of every superhero is to save the world. If you’re a fan of superhero films you’ll know what we mean. On 25 May 2018, that responsibility applies to your use of data. This is the date when new EU legislation comes into force: General Data Protection...
How Resilient is Your Workforce? And How Do You Know?
How resilient is your workforce? And how do you know? Asking the question is a good start. It can help you avoid absenteeism, stress-related health issues, an unhappy workforce and decreased employee retention – all valid reasons for training on the topic. Nimble fan,...
The Future of Workplace Learning: Presented by Ben Reed, Nimble Product Consultant
Ben Reed, Nimble Product Consultant presents: The Future of Workplace Learning Recorded at The Growth Hub,University of GloucestershireGrowing Gloucestershire ConferenceFilmed at the Growing Gloucestershire Conference 2017, this 30-minute session is an overview of...
Avoiding “Remote Control” Learning
Having taught at a sixth form college for over 20 years, I often hoped that a remote control for my students would be invented that allowed me to push buttons entitled ‘BE QUIET!’, ‘SUBMIT HOMEWORK’ and rather selfishly ‘AT LEAST LOOK AS IF YOU ARE INTERESTED’. The...
Training IS Sales!
Over the years I have come to appreciate that whether we are preparing for a face-to-face training delivery or designing elearning, there are direct correlations between training and sales. We all know that we need to engage with our learners so that they ‘buy in’,...
