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Customer Service Essentials
Your company relies on you to reinforce brand values, secure repeat business and inspire customer loyalty to increase revenue and achieve long-term success. This course aims to equip you with the skills needed to positively influence your customer interactions and meet your service-related challenges with confidence.
Environmental Awareness Essentials
As the global climate crisis mounts, more and more businesses are looking at the steps they can take to save energy, reduce their carbon footprint and make a more positive impact on the environment.
Stress Management Essentials
Most people experience stress from time to time, and this isn’t necessarily bad; stress is a natural response, but prolonged periods of stress can be harmful. There are many ways in which employees can reduce or avoid stress, and if they are experiencing stress already, there are approaches they can follow to manage their stress most effectively.
Time Management Essentials
Some people glide through their jam-packed days, ticking off tasks with the tempo of a teacher taking the morning register. Then there are the rest of us!
Nature dictates that we all have access to the same 24 hours in a day, yet certain people appear to be much more efficient at managing their minutes than others.
Manual Handling Essentials
Many of us move and lift loads in our daily work, often without giving much thought to the potential consequences. Yet, workplace injuries to the back, shoulders and neck are common with millions of working days lost to musculoskeletal disorders every year. The impact...
Equality, Diversity and Inclusion Essentials
To foster a culture of equal opportunity, businesses must embrace the principles of equality, diversity and...
Home Working Essentials
More people than ever before have swapped their daily office commute for a shuffle down the hallway to a home-based...
Modern Slavery Essentials
This course looks at how to spot the signs of potential victims of modern slavery, what individuals can do to help, and how companies can uphold their ethical responsibility on this major issue. Completing this course will help ensure companies remain compliant with the Modern Day Slavery Act 2015.
Phishing
This course, by cyber security specialists Cyber Security Associates, explores the increasing risk of ‘phishing’ attacks by cyber criminals. It arms company learners with the knowledge of how to recognise and safeguard against this increasing threat to our information security.
Lone Workers
This Lone Workers course, developed by online training professionals, Espirita, is designed to give employees who have to work alone, particularly those who have to visit customers, the steps to reduce personal safety risks and to improve their confidence when dealing with situations like violence and aggression.
Resilience
This Resilience course, developed by online training experts, Espirita, helps employers and employees to understand, build and maintain personal resilience within the working environment.
Safeguarding Level 2 Bundle
With social media almost inextricably linked to our every day life, issues of bullying, grooming and radicalisation have become more prevalent and more difficult to prevent than ever before.
